About Prolectric

Are you ready to take on the climate challenge and drive sustainable change?

At Prolectric, we’re transforming the future of sustainability with next-generation technology that empowers businesses and communities to reduce their carbon footprint. Our products have already prevented over 30 million tons of CO2 emissions from entering the atmosphere – and we’re just getting started.

As the UK’s leading off-grid renewable lighting and power experts, we provide innovative solar-powered solutions that help our clients eliminate their reliance on fossil fuels. Our cutting-edge solar technology, backed by advanced telematics autonomy, enables major industries to achieve their carbon reduction goals.

Since 2011, Prolectric has delivered thousands of award-winning solar street lights across the UK, launched an extensive range of solar-only tower lights, and introduced our Solar Hybrid Generator solutions that are transforming the industry. Our solutions deliver substantial savings on fuel costs and emissions, propelling rapid growth and impact.

Our culture is rooted in corporate social responsibility, and we are proud to hold a Gold CSR Accreditation and the prestigious Queen’s Award for Sustainable Development.

About the Role

As our Customer Service Engineer, you will play a crucial role in supporting the Senior Customer Service Engineer to ensure the seamless delivery of Prolectric’s customer service operations. This is a reactive, day-to-day engineering role focused on addressing product issues, breakdowns, and technical queries, ensuring the highest standards of service for our customers. Your technical expertise and problem-solving skills will be essential in maintaining operational excellence and customer satisfaction.

This is a unique opportunity to work with cutting-edge solar technology whilst being part of a dedicated team committed to excellence in customer service and sustainability. The role is based in out of our Clevedon depot with a requirement to travel to our UK depots and customer sites on a regular basis.

Key Responsibilities

  • Product Monitoring and Feedback: Track and monitor trending product failures of sold or rented assets, providing feedback to Prolectric’s factory and engineering teams to enhance product reliability.
  • Reactive Issue Management: Respond promptly to product issues and breakdowns, ensuring minimal downtime and effective problem resolution.
  • Proactive Task Management: Actively focus on reducing breakdown response times through efficient task and activity management.
  • Technical Problem Solving: Deliver effective customer service solutions by applying technical expertise and practical delivery.
  • Stakeholder Collaboration: Work closely with internal stakeholders to develop product expertise and contribute to continuous improvement initiatives.
  • Data and Administration: Ensure site administration tasks are completed to a high standard, maintaining accurate data within appropriate systems.
  • Compliance and Safety: Adhere to all company health and safety policies, as well as ISO 9001 quality management systems.
  • Support Duties: Carry out additional duties as required to ensure the effective functioning of the operations department.
  • On-Call Requirements: Participate in the on-call rota as necessary to support the field service operation.

Qualifications, Skills and Experience

  • Proven experience in a field service, workshop, or engineering environment.
  • Strong technical aptitude with the ability to diagnose and resolve mechanical and electronic issues.
  • Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
  • Ability to multitask, prioritise, and manage time efficiently in a fast-paced environment.
  • A proactive problem-solver with initiative and a focus on delivering customer satisfaction.
  • Working knowledge of health and safety legislation, systems, and procedures.
  • Strong administrative skills and proficiency with systems such as Microsoft Excel and Word.
  • Minimum of 2 years of experience in a related field or position.
  • Full UK driving license.

Personal Characteristics

  • Embodies Prolectric’s culture and values.
  • Collaborative and adaptable, with a professional and proactive approach.
  • Thrives in a fast-paced, reactive role with a focus on operational delivery.
  • Dedicated to achieving high standards in customer service and technical problem-solving.

Benefits

  • Company Bonus Scheme
  • Enhanced Maternity & Paternity Policy
  • Regular company socials
  • Company pension
  • Cycle-to-work scheme
  • Life Assurance (3x base salary)
  • Free on-site parking
  • Meal allowance for overnight stays
  • Private Medical Insurance (after qualifying period)
  • Corporate EyeCare Scheme
  • Employee Discount Platform
  • SAYE Scheme (after qualifying period)
  • Charity Matching Programme
  • EAP via online platform
  • 27 days annual leave plus UK Bank Holidays
  • Birthday day off
  • Charity Volunteer Days
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