Sales Order Processor

About Prolectric

Founded in 2002, Prolectric develops and installs solar streetlights, solar only tower lights and Solar Hybrid power solutions across the UK and beyond. We are award winning off-grid renewable power specialists. Our cutting-edge solar technology and telematics software enables businesses to move away from fossil-fuels, helping them deliver on their carbon saving commitments.

Our culture is built around corporate social responsibility, being one of few UK companies to hold a gold CSR accreditation and the UK’s most prestigious business accolade – a Queen’s Award for Sustainable Development.

Prolectric’s next-generation technology is accelerating the change to a sustainable future for businesses, communities, and the planet. So far, our products have saved over 27 million tons of CO2e from entering the atmosphere.

Role Overview

In this newly created role, the Sales Order Processor will be responsible for the accurate processing and coordination of customer orders across the Mallatite business. The role requires close collaboration with Procurement, Stores, Production, Logistics and Sales teams across multiple locations to ensure customer orders are processed, fulfilled and dispatched efficiently.

Whilst employed by Prolectric, the role will primarily support the operational requirements of Mallatite Limited, a leading provider of signage, safety and infrastructure solutions. The successful candidate will act as a key link between customers and internal stakeholders, ensuring smooth delivery of customer orders.

This is a full-time role with a requirement to be present at our Clevedon site throughout each week. You may be required to travel elsewhere in the UK as the business needs dictate. This is a operational role which sits within the Procurement team, and reports to the Head of Procurement.

Key Responsibilities

Process and check customer orders for accuracy using company ERP systems and internal procedures

Booking goods into the ERP system, ensuring accurate quantities, product codes and documentation
Raise and process pick lists, works orders and dispatch documentation
Liaise with Procurement and internal stakeholders to obtain accurate information regarding product availability and lead times
Coordinate with Procurement, Stores and Production teams to support efficient order fulfillment and provide accurate customer updates
Tracking order progress and proactively communicating updates to relevant stakeholders
Communicate effectively with internal teams, including production, purchasing and sales departments across multiple satellite sites
Handle order-related customer enquiries and resolve issues in a timely manner
Any other reasonable duties within your skills remit to support the operational duties of the department and wider business

Skills, Experience & Qualifications

2+ years previous experience as a Sales Order Processor
C/4 in Maths and English GCSE or equivalent
Proven experience processing, tracking and maintaining sales orders, delivery documentation, invoices, stock records, whilst liaising effectively with internal departments and customers.
Strong attention to detail and the ability to identify missing, inconsistent or incomplete information
Good working knowledge of Microsoft Excel and Sage
Competent use of Microsoft Outlook, Teams, SharePoint/OneDrive and standard office systems
Experience in a manufacturing or engineering environment desirable

Personal Attributes

A role model for the Prolectric culture and values
Excellent verbal and written communication skills with the ability to build effective working relationships
Comfortable working collaboratively with colleagues across multiple sites and functions
Strong organizational skills with the ability to manage competing priorities
Proactive, solutions-focused
Collaborative, flexible and supportive
Operates with pace, accuracy and professionalism