Aftermarket Services
Our team
At Prolectric, our factory team is the backbone of our success, tirelessly working to deliver unparalleled service to our valued customers. From skilled electricians ensuring flawless installations to meticulous mechanics fine-tuning every component, and ingenious engineers driving innovation forward, our team embodies excellence at every turn.
Supported by dedicated administrative and logistics professionals, along with parts and servicing experts, we guarantee a seamless experience from start to finish. Their commitment to quality craftsmanship and customer satisfaction is evident in every project we commission, reinforcing our reputation as the market leaders in off-grid solar lighting and power generation .
Servicing and Maintenance
We provide ongoing technical support for purchased mechanical and electrical systems through our maintenance packages.
*Dependant of customer requirement and order placed.
We provide Smart Remote Portal packages. See our Terms and Conditions of Sale for more information.
Please call 01275 400 570 for further information on how to:
- Receive carbon or cost saving reporting
- Gain access to your asset(s) Smart Remote Portal
- Book product training
- Receive a copy of product user manuals
Support during office hours:
- Monday – Friday (08:30 – 17:00)
- Tel: 01275 400 570 (option 2)
- E-mail: operations@prolectric.co.uk
Support out of hours:
- Monday – Friday (17 :00 – 08:30), Weekends and Bank Holidays
- Tel: 01275 400 570 (option 1)
Specifying the products
- We use a Requirements Checklist to ensure that all equipment is suitable for site requirements.
- The checklist is a list of pre-set requirements which help to ensure the product runs efficiently during its time on site.
- It is recommended that the requirement checks are carried out by a qualified person.
Looking after your products
- We recommend using the Service and Maintenance Checklist to maintain and look after your products.
- The checklist is a list of pre-use/service checks which, if completed, will help to prolong the life of the product as well as improve general safety.
- It is recommended that the checks are carried out by a qualified engineer.
Maintenance
- We will ensure solar tower lights and hybrid generators remain compliant and operational by carrying out required services out onsite.
- Our maintenance team will arrange attendance on a date and time that suits you. You will be contacted on the day to act as a reminder and ensure the appointment can still go ahead.
- Servicing typically takes 1-2 hours depending on the type of unit and its condition.
Breakdowns
- In the event of a breakdown, please call our breakdown team for assistance.
- If the fault cannot be fixed over the phone for either an in or out of hours breakdown call, we will endeavour to have an engineer attend site to rectify the issue within 24 hours.
Damage Repairs
- In the event that an item is found to be damaged, images will be taken and our administrative teams will arrange for a full quotation to be sent to you for authorisation within 5 working days.
- Upon receipt of a purchase order for the costs quoted, the engineer will then arrange to reattend site once all parts have been acquired.
Off Hiring
- To action an off hire, please email operations@prolectric.co.uk stating the asset number(s) you wish to off hire and their current location(s). Once you have off hired your equipment, we will complete the required collection as soon as possible.
Training
- Training is provided upon purchase of all products and tailored training packages are available based on size of order and customer requirements.
- User manuals are available for all products.
- Further help guide videos and troubleshooting guides are available.
How To Best Use Prolectric’s Solar Powered Equipment
- Where possible, wash every 6-8 weeks to ensure the solar panels and body of the unit remain clean.
- Ensure the product is setup/operated as per the guide sticker located on the side panelling.
- Ensure the solar panels are fully extended and facing due south, except in high winds in which case we recommend that both the panels and mast are retracted.
- Ensure the products are not placed in the shade.
Logistics planning and delivery in the UK and Abroad
All products will be delivered to you having undergone a full pre-rental assessment or pre-sale commissioning process, as well as being valeted, fuelled, fully charged and accompanied with all the appropriate charging cables/leads where required.
A full handover will be provided at point of delivery with our representative, who will run through the key functionalities of the product provided and answer any questions you may have.
Installations | Permanent Lighting
- Step 1: Our engineers can fully analyse the lighting requirements for your site and produce detailed lighting designs.
- Step 2: Once the design is approved and order requirements confirmed our team will arrange the necessary logistics for installation.
- Step 3: We offer a fully engineered groundworks solution and complete a site visit, where required, prior to installation.
- Step 4: Installation is confirmed and carried out in line with your requirements.
To complement well designed, high quality products our installation teams are trained to the highest level and have a wealth of experience in our renewable technologies. They produce a very high standard of installation and offer excellent customer care throughout.
![Prolectric ProRXM Solar Tower Light Construction [Day]](https://prolectric.co.uk/wp-content/uploads/2024/04/Pro-RXM-Construction-Day-scaled.jpg)
Sustainable Rehire Specialists
Our award winning off-grid, sustainable solar tower lights and hybrid power generators are available for sale via Prolectric or for rehire through our Rental Partners via our rental division, ProRehire.
All of our systems provide a like-for-like, value-for-money alternative to their conventional diesel equivalents and are designed to help you make the switch to solar as smooth as possible.
Become a Rental Partner
Our solutions
We’re excited to work together
on your next project.
Available for purchase or hire
Prolectric are fully accredited with the following bodies
